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Hehe, great to hear. I'm not in the industry, just here as a user who's run into problems with Match.com.
Most users are unaware that if they contact someone and include their email address, it will be substituted with Match.com's own anonymous email address, forcing the recipient to also pay a subscription in order to reply. Many people wonder why they never get replies, and this is why. The user remains unaware that the person they contacted never actually received their email address.
Somewhere buried in the help system it implies that this is done, but very few members would be aware. Surely they don't have the right to alter the content of a subscribers personal email in this fashion? It's a downright devious attempt to make more money at the customer's expense, but I don't know whether it amounts to anything that's actually illegal. I would hope so!
So few people would sign up if they knew.
Rob.
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